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TeleSign Mobile Customer Care Services

Contact Us



Help at the end of the line

Select from our four departments, according to the area you need help with.



Help with the Service
Help with the Service

Contact Support for advice on more technical matters. Whatever issues you're experiencing, our support staff have the knowledge and the tools to resolve your problems.

They're available 24 hours a day, 7 days a week.



SMS Products, Services and Pricing
Products, Services and Pricing

This department is here to guide you through products and prices. Our prepayment credit system gives you a choice of Price Plans, but we’re happy to discuss prices for larger volumes. We'll also help find your best SMS solution. Whether you need to:

  • Connect your server applications to us through our APIs.
  • Or manage your messages through Command Centre, our web SMS portal available to anyone with a browser.
This department is available during 9 am - 6 pm GMT.


Payments and Accounts
Payments and Accounts

Is here to answer all your financial enquiries.

They can deal with matters such as prepayment credit, and when it appears in your account, along with billing details, invoices, expiry periods, refunds, Vat and online payments.

For information on all of this, along with the range of payment options we offer, look at our How to Buy page.

You can contact this department during 9 am - 6 pm GMT.


Set-up Assistant

Our Set-up Assistant will guide you through all the steps to begin messaging on your desktop.

They'll show you how to buy credit and manage your account through the Command Centre. Send and receive SMS or MMS, track delivery status, and more.

They're available 24 hours a day, 7 days a week.


More ways to get help

Our FAQ page covers a whole range of topics. If you need information fast it's just one click away. If you prefer, you can email us your enquiry, use our Contact Form, or call +44(0) 870 231 7777 to talk to a member of our Customer Care team. For guidance on developing mobile messaging within your business over the longer term, you can also book a 1:1 session with an SMS Expert.