We offer 4 Price Plans for sending SMS and MMS messages, initial prepayment of €20, €100, €300 or €500 is required.
The higher the prepayment, the greater the discount applied to all destination operators for sending SMS or MMS.
The messaging credit you have bought with the Price Plan can also be used to pay for ENUM service too.
Although messaging prices on the TeleSign Mobile Web site are displayed in USD and GBP (via dropdown currency symbol menus) this is intended for information only and messaging is charged to your TeleSign Mobile account in Euros at all times. Therefore, payments made in GBP or USD will be converted into Euros at the Current Exchange Rate before being applied to your TeleSign Mobile account.
If you are purchasing for the very first time ONLY, your payment will need to be manually verified as an anti-fraud measure. Verification will be carried out by the TeleSign Mobile Accounts department during UK office hours, which are 0900-1800 GMT Monday to Friday (excluding UK public holidays). Outside these times, processing verification may therefore take longer. You will be sent an email once the payment has cleared and it has been applied to your TeleSign Mobile account balance.
If this is not the first time you made a payment, credit will be automatically applied to your TeleSign Mobile account immediately.
If you are purchasing for the very first time ONLY you will be sent an email with TeleSign Mobile's bank details (specific to the currency you selected) and there will be no invoice attached. Once payment is received, you will be sent email an invoice attached showing the amount you paid.
If this is not the first time you made a payment, you will be sent an invoice by email together with the TeleSign Mobile's bank details (specific to the currency you selected).
|Billing Address||My Billing Address is in the EU and I am EU-VAT registered business||My Billing Address is in the EU and I am NOT a EU-VAT registered business||My Billing Address is in the United Kingdom||My Billing Address is not within the EU|
|Do I get charged VAT?||No||Yes||Yes||No|
These charges shall be deducted from the amount paid and the balance of the paid amount will be applied to your TeleSign Mobile account.
This does not currently apply to payments made by Credit or Debit cards where the full amount paid will be applied to your TeleSign Mobile account.
In accordance with our Prepay Terms of Business, unused credit will expire within 120 days from the original purchase date is non-refundable.
If for any reason TeleSign Mobile deems that a refund is due in accordance with the Refunds clause within our Terms of Business, such refund shall be made as follows:
Real time credit available in your TeleSign Mobile account is always visible from the Home of the Command Centre.
In addition, TeleSign Mobile provides the following balance reminders sent by email:
In the event of any price change being required, you will be informed (with the notice in accordance with our Terms of Business) by email. To ensure you receive these emails, please ensure your contact details are accurate at all times within My Contacts (under Home) in the Command Centre and check regularly whether such emails have been inadvertently been filtered in your junk folder.
TeleSign Mobile uses the current Barclays Foreign Exchange Rates as the Current Exchange.