HOW TO BUY MESSAGING CREDIT

We offer 5 Price Plans for sending SMS and MMS messages, initial prepayment of €20, €50, €100, €300 or €500 is required.

The higher the prepayment, the greater the discount applied to all destination operators for sending SMS or MMS.

The messaging credit you have bought with the Price Plan can also be used to pay for ENUM service too.

Currencies Accepted for Payment

These are:

• Great British Pounds (GBP)
• Euros (EUR)
• United States Dollars (USD)

Although messaging prices on the TeleSign Mobile Web site are displayed in USD and GBP (via dropdown currency symbol menus) this is intended for information only and messaging is charged to your TeleSign Mobile account in Euros at all times. Therefore, payments made in GBP or USD will be converted into Euros at the Current Exchange Rate before being applied to your TeleSign Mobile account.

Types of Payment Accepted

• PayPal
  Note: Due to the PayPal restriction on their side, we cannot accept your PayPal payment if you have PayPal account registered with your American Express card via command Centre.
• Credit or Debit cards (except American Express or Diners Club). Maestro and Visa Electron are accepted for GBP payments only if the cardholder's billing address is within the UK.
• Cash U
• Bank Transfer

How to Make a Prepayment

• Go to the Command Centre from your Internet browser.
• Login to your TeleSign Mobile account with the username and password emailed to you when you signed up.
• Select Administration from the top menu then select Shop from the left hand menu.
• Select the Price Plan according to your requirements.

• You may also buy (buy for this product / service is meant as rent) a Virtual Mobile Number. If you are purchasing this Virtual Mobile Number by itself and have not purchased credit before, you need to select a Price Plan which will be added to your Shopping basket to enable you to send as well as receive messages.


• Once you have selected your purchases, click 'Next', which will take you to the View / Edit Billing Info.


• Please ensure the Billing Address and VAT ID fields are correct and then click 'Next' to proceed to choosing a payment type.

• Select the payment type and currency you would like to make payment in from the dropdown menus.

• Click 'Next' if you agree with the Summary and to go to the Payment Confirmation.


• Check the details you submitted and click 'Continue' if correct.


• You will then be directed to the corresponding page for the payment type you selected. Follow the prompts and instructions on this page.


• Once the payment is processed you will see confirmation on the screen.

Making Payment the First Time (Except Bank Transfer)

If you are purchasing for the very first time ONLY, your payment will need to be manually verified as an anti-fraud measure. Verification will be carried out by the TeleSign Mobile Accounts department during UK office hours, which are 0900-1800 GMT Monday to Friday (excluding UK public holidays). Outside these times, processing verification may therefore take longer. You will be sent an email once the payment has cleared and it has been applied to your TeleSign Mobile account balance.

If this is not the first time you made a payment, credit will be automatically applied to your TeleSign Mobile account immediately.

Selecting the Bank Transfer as Payment Type

If you are purchasing for the very first time ONLY you will be sent an email with TeleSign Mobile's bank details (specific to the currency you selected) and there will be no invoice attached. Once payment is received, you will be sent email an invoice attached showing the amount you paid.

If this is not the first time you made a payment, you will be sent an invoice by email together with the TeleSign Mobile's bank details (specific to the currency you selected).

Making Payment Larger than 500 Euros

Please contact your Account Manager (whose name can be obtained within the Command Centre Home) or our Customer Care team This e-mail address is being protected from spambots. You need JavaScript enabled to view it to find out more.

Post Payment

RoutoMesasging provides post payment arrangements based on either a satisfactory prepayment credit history of at least 6 months and / or a deposit to reflect average usage within a billing period. Please contact your Account Manager (whose name can be obtained within the Command Centre Home) or our Customer Care team This e-mail address is being protected from spambots. You need JavaScript enabled to view it to find out more.

Do I get Charged VAT?

• Prices displayed on our Web site do not include VAT.
• Please refer to this table in order to determine whether you will be charged VAT with your purchases.

Billing Address	My Billing Address is in the EU and I am EU-VAT registered business	My Billing Address is in the EU and I am NOT a EU-VAT registered business	My Billing Address is in the United Kingdom	My Billing Address is not within the EU
Do I get charged VAT?	No	Yes	Yes	No

• Any VAT charges will always be itemised separately on any invoice.

Payment Gateway and Bank Transfer Charges

These charges shall be deducted from the amount paid and the balance of the paid amount will be applied to your TeleSign Mobile account.

This does not currently apply to payments made by Credit or Debit cards where the full amount paid will be applied to your TeleSign Mobile account.

Refund policy

In accordance with our Prepay Terms of Business, unused credit will expire within 120 days from the original purchase date is non-refundable.

If for any reason TeleSign Mobile deems that a refund is due in accordance with the Refunds clause within our Terms of Business, such refund shall be made as follows:

• If you are pre paying, credit will be refunded based on the Current Exchange Rate that was used when the original prepayment was made.


• If you are post paying, a credit note will be issued based on the Current Exchange Rate that was used when the invoice covering the period concerned was issued.

Keeping Track of Your Prepay Balance and Balance Reminders

Real time credit available in your TeleSign Mobile account is always visible from the Home of the Command Centre.

In addition, TeleSign Mobile provides the following balance reminders sent by email:

• Daily Balance Reminder: This tells you total number of messages sent, the total number of HLR Look Ups performed and the total charged for these from your TeleSign Mobile account from 00:00 GMT the previous day. This Reminder can be enabled and disabled within the Finance Contact section of the My Contacts within the Command Centre.

• Low Balance Reminder: This reminder is available on request from your Account Manager or Customer Care team. You will be asked to specify a threshold in Euros below which email reminders that your balance is low will be sent to you. You will also need to specify the email addresses to which you would this type of reminder to be sent.

Price Changes

In the event of any price change being required, you will be informed (with the notice in accordance with our Terms of Business) by email. To ensure you receive these emails, please ensure your contact details are accurate at all times within My Contacts (under Home) in the Command Centre and check regularly whether such emails have been inadvertently been filtered in your junk folder.

What is the Definition of Current Exchange Rate?

TeleSign Mobile uses the current Barclays Foreign Exchange Rates as the Current Exchange.